Claims Adjuster - Willie T Lee

I’m a licensed Adjuster in Arizona, Florida, & Texas (NPN# 21587971), with strong technical, customer service and field readiness skills.

As a former Division I football athlete at Arizona State University, I earned my degree in three years and thrived under pressure. I’ve completed FEMA National Incident Management System (NIMS) training and I have hands-on experience operating DJI drones for property documentation. Proficient in Xactimate, QuickBooks, and Excel. Open to 100% travel and relocation. Currently collaborating with the FAMU Cyber Policy Institute to develop a drone-to-AI catastrophe response workflow integrated with Xactimate estimating.

Education

Bachelor of Arts - Arizona State University (Graduated August 2023)
Arizona Casualty & Property Adjuster - License# 21587971
Florida All-Lines Adjuster - License# G237462
Texas All-Lines Adjuster - License# 3336854
FEMA – National Flood Insurance Program: 3 Hour Training
FEMA – Emergency Management Institut IS-0700.b: An Introduction to the National Incident Management System
AdjusterPro – Construction 101
IICRC S500 – Online Self-Study
Favorite Book - Think and Grow Rich by Napoleon Hill

Work Experience

Providing recommendations for insurance catastrophe response workflows by integrating DJI Matrice 4E drone imagery, AI tools, Propeller Aero, and Xactimate estimating processes to support faster and more accurate claim assessments. Collaborating with a claims manager to ensure the drone-to-Xactimate workflow aligns with current carrier requirements and field adjuster expectations.

Conduct door-to-door consultations with homeowners to offer customized lawn care solutions. Negotiate service agreements, explain treatment plans, and input details into internal scheduling software. Deliver strong customer service in high-pressure, field-based environments.

Supported residential remodeling projects for homes damaged by storms and water. Assisted with roofing, concrete foundation work, and water-related demolition. Gained exposure to job site safety practices and contractor workflows in active construction environments.

Directed digital campaigns, athlete partnerships, and e-commerce growth for a national sports apparel brand. Used analytics tools to optimize performance, coordinated photo shoots, and managed digital asset delivery for social media and online store platforms.

Managed digital strategy, content creation, and Shopify operations for a fashion startup. Led seasonal product launches, influencer partnerships, and marketing automation to drive online sales and brand growth across platforms.

Digital marketing consultant helping a range of clients grow their online presence through tailored strategies, content creation, and data-driven campaign management—leveraging tools like Google Analytics to guide decisions across social media, email, and web platforms.

What my clients say about me.

"Collaborating with T as our lead designer has been an inspiring experience. His innovative fashion ideas and forward-thinking approach have consistently pushed the boundaries of creativity in our designs. T's ability to merge style with functionality has been pivotal in shaping our brand's identity and keeping us ahead of the curve. His passion and dedication make him an invaluable asset to our team."

"T's expertise goes far beyond just building our website. He has been instrumental in managing our digital marketing, social media, and e-commerce operations, ensuring our online presence remains dynamic and impactful. His strategic approach and commitment to excellence have been key to our brand's growth and success."

"T's video editing skills brought my podcast episodes to life. His attention to detail and creative touch ensured each episode was polished, engaging, and professional. Working with him has been seamless, and his expertise has elevated the quality of my content."

"T's creativity and attention to detail are unmatched. He provided my high-end clients with custom-designed, fashionable clothing gifts that perfectly aligned with their tastes and exceeded expectations. His ability to deliver luxury, style, and personalization made a lasting impression on everyone involved. Working with T is always a seamless and rewarding experience."

"Working with T was amazing. His digital design expertise brought my vision to life with a sleek, professional website that perfectly showcases my brand, speaking engagements, and book, DEI in Veterinary Medicine. I couldn’t be happier with the result."

"T's expertise in design, layout, and video capture was essential to the success of our spatial metaverse hospital project. His ability to craft visually engaging scenes and document events effectively brought the environment to life. It was a pleasure collaborating with him on this innovative initiative."

Business Tools

Video Editing Tools

Teamwork is the key!

As a former scholarship football athlete at Arizona State University, I bring the discipline, teamwork, and leadership cultivated on the football field to every project. Team sports instilled a deep understanding of collaboration, communication, and adaptability, all of which are essential in a professional environment. Just as success on the field requires aligning individual roles with a shared goal, achieving success in the workplace demands cooperation, strategic planning, and the ability to perform under pressure. My experience in balancing the rigor of athletics with academics has honed my time management and resilience, qualities that translate seamlessly into managing complex projects and leading diverse teams in dynamic environments.